Rayan Al Haress | Customer Experience | Best Scholar Award

Published on by Business Global Awards

Best Scholar Award

Rayan Al Haress
Girne American University, Lebanon
Rayan Al Haress
Affiliation Girne American University
Country Lebanon
Documents 1
Subject Area Customer Experience
Event Business Global Awards
ORCID 0009-0000-1951-1394

Rayan Al Haress is a management professional and doctoral researcher affiliated with Girne American University. His academic and professional background integrates customer experience management, retail banking operations, marketing, and service excellence. Through extensive experience in customer relationship management, financial services, and strategic account administration, he has demonstrated a commitment to improving service quality and customer engagement practices. His profile reflects the intersection of applied management knowledge and practical customer experience initiatives within contemporary organizational environments.[1]

Abstract

Rayan Al Haress, focusing on his educational development, professional accomplishments, and contributions to customer experience management. His multidisciplinary experience in banking, marketing, customer service, and management studies reflects an applied approach to improving customer satisfaction, operational efficiency, and organizational performance. Through doctoral-level academic engagement and practical industry experience, he has contributed to the advancement of customer-centered service practices and strategic relationship management.[1]

Keywords

Customer Experience, Service Excellence, Retail Banking, Marketing Management, Customer Relationship Management, Strategic Account Management, Organizational Performance, Business Management.

Introduction

Customer experience has emerged as a significant area of study and practice within modern management research. Organizations increasingly recognize that sustainable growth depends upon customer satisfaction, service quality, and effective relationship management. Rayan Al Haress has developed professional expertise in these areas through years of experience in customer service, banking operations, and marketing activities. His educational journey, culminating in doctoral studies in management, complements his practical contributions to customer-oriented business environments.[2]

Research Profile

Rayan Al Haress is pursuing a Ph.D. in Management at Girne American University. He previously earned a Master’s Degree in Marketing and a Bachelor’s Degree in Management from Sagesse University, Lebanon. His academic foundation supports research interests associated with customer experience, marketing effectiveness, service quality, and organizational management.[1]

Research Contributions

Rayan Al Haress lies in the practical application of customer experience principles within banking and service industries. His work has involved managing thousands of customer accounts, facilitating financial service delivery, and supporting customer retention strategies. Such activities provide valuable insights into customer behavior, service expectations, and relationship management practices.[1]

Publications

Available academic records indicate one documented scholarly contribution associated with the researcher’s profile. The publication activity reflects ongoing engagement with management and customer experience themes. Future doctoral research is expected to contribute additional scholarly outputs in the areas of management, marketing, and customer relationship development.[2]

Research Impact

Rayan Al Haress’s work is reflected primarily through professional practice and organizational service improvement. His involvement in customer support, financial service operations, and strategic relationship management demonstrates measurable contributions to customer satisfaction and service delivery. These experiences provide practical evidence supporting broader academic discussions on customer experience management and organizational effectiveness.[1]

Award Suitability

Rayan Al Haress demonstrates several characteristics aligned with the objectives of the Best Scholar Award. These include continued academic advancement, practical contributions to customer experience management, professional leadership in banking operations, and active engagement with management studies. His combination of academic qualifications and industry experience supports recognition within emerging scholar and applied management categories.[1][2]

Conclusion

Rayan Al Haress represents a management professional whose academic progression and practical expertise converge within the field of customer experience. His educational achievements, banking sector experience, and commitment to customer-centered service contribute to his growing academic profile. These attributes support consideration for scholarly recognition through the Best Scholar Award and reflect meaningful engagement with contemporary management challenges.[1]

References

  1. Rayan Al Haress, Asieh AkhlaghiMofrad. (2026). From Perceived Value to Advocacy: How Customer Experience, Loyalty, and Trust Shape Sustainable Mobile Payment Consumption.
    https://www.mdpi.com/2071-1050/18/11/5225
  2. Google Scholar. (n.d.). Research Profile of Rayan Al Haress.
    https://scholar.google.com/citations?user=YAJgdyUAAAAJ&hl=en&oi=ao

Nairei Hori | Marketing Strategies for Business Growth |Best Researcher Award

Published on by Business Global Awards

Assist Prof Dr Nairei Hori | Marketing Strategies for Business Growth |Best Researcher Award

Assist Prof Dr Nairei Hori,I-Shou University ,Taiwan

Dr. Nairei Hori is an Assistant Professor at I-Shou University, Taiwan, whose interdisciplinary expertise blends academic research with practical experience from the hospitality sector. With a strong background in Education and real-world insights from the service industry, Dr. Hori’s scholarship emphasizes workforce development, emotional labour, and consumer behavior in hospitality and business environments. Her academic contributions aim to bridge theoretical constructs with actionable strategies, particularly by integrating industry-based competencies into curriculum design. Passionate about innovating pedagogical approaches and supporting the development of work asset retention systems, she continuously contributes to shaping the nexus between academia and applied business practices. As a result, her work not only informs scholarly discourse but also offers practical tools for the hospitality and HR sectors globally.

👨‍🎓 Profile

Orcid

🎓 Education

Dr. Hori holds a Ph.D. in Education, which serves as the foundation for her pedagogical and research pursuits. This advanced academic training is complemented by extensive engagement in the hospitality industry, allowing her to contextualize educational theory within real-world service operations. Her education has centered around integrating applied learning methodologies such as experiential learning into formal academic environments, with a particular focus on aligning academic content with current industry needs. Her doctoral studies involved intensive research on workforce preparedness and the translation of emotional labour theory into hospitality and business education, ensuring her graduates are industry-ready and resilient in high-demand environments.

💼 Experience

Dr. Hori brings a dual lens of practice and academia to her teaching and research roles. As an Assistant Professor at I-Shou University, she lectures on topics spanning hospitality management, human resource strategies, and consumer psychology. Her professional journey includes valuable years in the service industry, where she developed a deep understanding of customer dynamics and employee engagement challenges. This frontline experience enables her to construct research models and teaching frameworks that resonate with real-world conditions. Beyond teaching, she has contributed to curriculum development and quality assurance in higher education programs, and she actively mentors students engaging in industry-based research projects.

🔬 Research Interests

Dr. Hori’s research interests are rooted in enhancing the operational and emotional efficiency of the hospitality industry through academic frameworks. Her focal themes include emotional labour, consumer behaviour, HRM in hospitality, and work asset retention. Her work often intersects with the psychology of service employees and the strategic use of human capital in tourism-related businesses. Additionally, she explores how online platforms, such as Online Travel Agencies (OTAs), shape both consumer decision-making and service delivery. Her research continues to advocate for evidence-based strategies that support a sustainable and empathetic workforce across the service sector.

🏆 Award Contributions

Dr. Hori’s contributions are both original and impactful. Her scholarly output demonstrates an enduring commitment to innovative thinking in hospitality education and management. She has played key roles in research design, field data collection, and industry consultation, with her studies often producing recommendations for improving employee satisfaction and consumer engagement. Notably, her recent work on OTA behavior and workforce retention has gained attention for its actionable insights. These efforts not only support academic advancements but also influence managerial practices in Asia’s growing tourism sector, earning her respect among peers and industry professionals.

📚 Publications

Emotional Labor and Digital Consumer Interfaces: A Study on OTA Dynamics,

Human Resource Practices in Online Tourism Services