Rayan Al Haress | Customer Experience | Best Scholar Award

Published on by Business Global Awards

Best Scholar Award

Rayan Al Haress
Girne American University, Lebanon
Rayan Al Haress
Affiliation Girne American University
Country Lebanon
Documents 1
Subject Area Customer Experience
Event Business Global Awards
ORCID 0009-0000-1951-1394

Rayan Al Haress is a management professional and doctoral researcher affiliated with Girne American University. His academic and professional background integrates customer experience management, retail banking operations, marketing, and service excellence. Through extensive experience in customer relationship management, financial services, and strategic account administration, he has demonstrated a commitment to improving service quality and customer engagement practices. His profile reflects the intersection of applied management knowledge and practical customer experience initiatives within contemporary organizational environments.[1]

Abstract

Rayan Al Haress, focusing on his educational development, professional accomplishments, and contributions to customer experience management. His multidisciplinary experience in banking, marketing, customer service, and management studies reflects an applied approach to improving customer satisfaction, operational efficiency, and organizational performance. Through doctoral-level academic engagement and practical industry experience, he has contributed to the advancement of customer-centered service practices and strategic relationship management.[1]

Keywords

Customer Experience, Service Excellence, Retail Banking, Marketing Management, Customer Relationship Management, Strategic Account Management, Organizational Performance, Business Management.

Introduction

Customer experience has emerged as a significant area of study and practice within modern management research. Organizations increasingly recognize that sustainable growth depends upon customer satisfaction, service quality, and effective relationship management. Rayan Al Haress has developed professional expertise in these areas through years of experience in customer service, banking operations, and marketing activities. His educational journey, culminating in doctoral studies in management, complements his practical contributions to customer-oriented business environments.[2]

Research Profile

Rayan Al Haress is pursuing a Ph.D. in Management at Girne American University. He previously earned a Master’s Degree in Marketing and a Bachelor’s Degree in Management from Sagesse University, Lebanon. His academic foundation supports research interests associated with customer experience, marketing effectiveness, service quality, and organizational management.[1]

Research Contributions

Rayan Al Haress lies in the practical application of customer experience principles within banking and service industries. His work has involved managing thousands of customer accounts, facilitating financial service delivery, and supporting customer retention strategies. Such activities provide valuable insights into customer behavior, service expectations, and relationship management practices.[1]

Publications

Available academic records indicate one documented scholarly contribution associated with the researcher’s profile. The publication activity reflects ongoing engagement with management and customer experience themes. Future doctoral research is expected to contribute additional scholarly outputs in the areas of management, marketing, and customer relationship development.[2]

Research Impact

Rayan Al Haress’s work is reflected primarily through professional practice and organizational service improvement. His involvement in customer support, financial service operations, and strategic relationship management demonstrates measurable contributions to customer satisfaction and service delivery. These experiences provide practical evidence supporting broader academic discussions on customer experience management and organizational effectiveness.[1]

Award Suitability

Rayan Al Haress demonstrates several characteristics aligned with the objectives of the Best Scholar Award. These include continued academic advancement, practical contributions to customer experience management, professional leadership in banking operations, and active engagement with management studies. His combination of academic qualifications and industry experience supports recognition within emerging scholar and applied management categories.[1][2]

Conclusion

Rayan Al Haress represents a management professional whose academic progression and practical expertise converge within the field of customer experience. His educational achievements, banking sector experience, and commitment to customer-centered service contribute to his growing academic profile. These attributes support consideration for scholarly recognition through the Best Scholar Award and reflect meaningful engagement with contemporary management challenges.[1]

References

  1. Rayan Al Haress, Asieh AkhlaghiMofrad. (2026). From Perceived Value to Advocacy: How Customer Experience, Loyalty, and Trust Shape Sustainable Mobile Payment Consumption.
    https://www.mdpi.com/2071-1050/18/11/5225
  2. Google Scholar. (n.d.). Research Profile of Rayan Al Haress.
    https://scholar.google.com/citations?user=YAJgdyUAAAAJ&hl=en&oi=ao

Ming-Chun Tsai | Service Quality Strategy | Best Researcher Award

Published on by Business Global Awards

Prof. Ming-Chun Tsai – Service Quality Strategy – Best Researcher Award

CTBC Business School/Department of Artificial Intelligence | Taiwan

Profiles 

Scopus

Scholar

📍Current Position

Professor Ming-Chun Tsai currently holds the prestigious position of Director/Professor at the Department of Artificial Intelligence, CTBC Business School. With a significant academic and professional background, Professor Tsai has previously served as Director/Professor at the Department of Business Administration at both CTBC Business School and Chung Hua University. His extensive experience also includes roles as a Supervisor at the Taipei Exchange Center (OTC) and as a consultant for Ai-Heng Training Center for Mental Retardation and GWOXI Inc. His wealth of experience and leadership has been instrumental in shaping the academic and administrative frameworks at these institutions.

📝Publication Achievements 

Cold Technology and Warm Services: Co-authored with Cheng, Ching-Chan, Lee, Wen-Hwa, and others, this paper explores the customer experience in smart hotels, published in the Journal of Accounting, Finance & Management Strategy (2023). Measuring Perceived Service Quality in Smart Restaurants: A significant contribution to the International Journal of Mobile Communications. A Comprehensive Quality Improvement Model: Published in TQM & Business Excellence (2022), this work integrates internal and external information for quality management. The Critical Factor of Mobile Service in Fitness Clubs: Featured in the International Journal of Mobile Communications (2021).

 

🔍Ongoing Research 

Professor Tsai’s ongoing research delves into the integration of artificial intelligence and big data analytics in service quality management. His work aims to develop innovative methodologies to enhance customer experience across various industries. Additionally, he focuses on machine learning applications in service marketing, seeking to optimize service delivery and customer satisfaction.

🔬Research Interests 

Throughout his career, Professor Tsai has been the recipient of numerous scholarships and awards, recognizing his outstanding contributions to research and academia. He is an active member of several professional associations, where he collaborates with peers to advance research in his fields of interest.

🎓Academic Background 

Professor Tsai received his Ph.D. in Applied Mathematics from Chiao Tung University. His academic focus encompasses a wide range of subjects, including Service Marketing, Service Quality Management, Research Methods, Big Data Analysis, and Machine Learning. This diverse expertise has enabled him to contribute significantly to the fields of business administration and artificial intelligence, making him a well-respected figure in academic and professional circles.

🏆Scholarships and Awards 

Throughout his career, Professor Tsai has been the recipient of numerous scholarships and awards, recognizing his outstanding contributions to research and academia

🌐Professional Associations 

He is an active member of several professional associations, where he collaborates with peers to advance research in his fields of interest.

 📚Training & Workshops 

Professor Tsai’s expertise also extends to bioinformatics, where he explores the application of data analysis techniques to biological data. He has conducted numerous workshops and training sessions, sharing his knowledge with students and professionals alike. These sessions often cover advanced topics in big data analysis and machine learning, equipping participants with the skills necessary to excel in these rapidly evolving fields.

🎤Oral Presentations 

An eloquent speaker, Professor Tsai has delivered numerous oral presentations at international conferences and seminars. His talks often focus on the strategic application of AI and data analytics in service industries, shedding light on the latest trends and research findings. Through these presentations, he has had a significant impact on the academic community, inspiring young researchers and influencing industry practices.

🧑‍🔬Tasks Completed as a Researcher 

His success can be attributed to his deep understanding of both theoretical and practical aspects of his fields, his ability to foresee industry trends, and his commitment to innovation. His collaborative approach and dedication to mentoring have also been crucial to his accomplishments.

🚀Success Factors 

As a researcher, Professor Tsai has successfully led numerous projects, often working on the cutting edge of technology and service management.

🧪Publications & Laboratory Experience

Professor Tsai’s publication record spans over two decades, with works published in top-tier journals. His research has often been characterized by a practical approach, aimed at solving real-world problems through innovative solutions. His laboratory experience includes extensive work with data analytics tools and software, allowing him to pioneer new methodologies in service quality management.

📚Publications: