Prof. Niki Glaveli | Business Model | Best Researcher Award

Prof. Niki Glaveli | Business Model | professor at University of the Aegean | Greece

Prof Niki Glaveli is a distinguished academic recognized for her influential scholarship in business administration, service quality, human resource management, organizational behavior, corporate social responsibility, and sustainable business strategy, contributing significantly to global research with more than two thousand citations and strong citation indices. Prof Niki Glaveli completed her higher education in business and management disciplines at leading European institutions, culminating in an advanced doctoral degree that laid the foundation for her long-standing academic career. She has built extensive professional experience as a senior faculty member at the University of the Aegean, where she has participated in major research initiatives, supervised postgraduate research, and collaborated with international scholars across Europe in fields such as service management, customer behavior, sustainability reporting, and organizational performance. Her research interests span strategic decision-making, customer satisfaction analytics, corporate ethics, work–family balance, digital transformation in service industries, and the integration of CSR into organizational culture. Prof Niki Glaveli possesses strong research skills in quantitative analysis, multivariate modeling, organizational diagnostics, survey design, service quality metrics, and data-driven managerial insights, which complement her ability to bridge theoretical concepts with real-world applications. She has produced numerous Scopus-indexed publications that remain widely cited, reflecting the strong academic relevance and impact of her contributions across interdisciplinary domains. Throughout her career, she has collaborated with influential co-authors from Aristotle University of Thessaloniki, the University of Macedonia, the University of Patras, and the Technical University of Crete, strengthening the breadth and visibility of her research. Her academic accomplishments have earned her recognition within the scholarly community, including invitations to international editorial boards, research panels, and academic committees, further underscoring her leadership in advancing high-quality research. Prof Niki Glaveli continues to contribute to knowledge creation through active participation in research networks, professional associations, and policy-relevant initiatives. With a career marked by rigor, innovation, and a commitment to excellence, she remains dedicated to exploring contemporary issues in organizational management, strategic service delivery, and sustainable business transformation. In conclusion, Prof Niki Glaveli stands out as an exemplary scholar whose academic achievements, professional experience, and research leadership demonstrate her strong potential to continue shaping the evolving landscape of business management research at regional and international levels.

Academic Profile: Google Scholar

Featured Publications:

1. Glaveli, N., Petridou, E., Liassides, C., & Spathis, C. (2006). Bank service quality: Evidence from five Balkan countries. 223 citations.

2. Spathis, C., Petridou, E., & Glaveli, N. (2004). Managing service quality in banks: Customers’ gender effects. 187 citations.

3. Petridou, E., & Glaveli, N. (2008). Rural women entrepreneurship within co-operatives: Training support. 174 citations.

4. Karassavidou, E., Glaveli, N., & Papadopoulos, C. T. (2009). Quality in NHS hospitals: No one knows better than patients. 161 citations.

5. Glaveli, N. (2021). Corporate social responsibility toward stakeholders and customer loyalty: Investigating the roles of trust and customer identification with the company. 144 citations.